You can speak to a person at Japan Airlines by contacting their customer service. Here are the steps you can follow:
Go to the Japan Airlines website (www.jal.co.jp) and click on the "Contact Us" link at the bottom of the page.
Select your region and country from the list provided.
You will be directed to a page that provides the phone number and hours of operation for the customer service center in your area.
Call the Japan Airlines customer service center during their hours of operation and follow the prompts to speak to a representative.
Be sure to have your reservation or ticket information ready so that the representative can assist you more efficiently.
Alternatively, you can also reach out to Japan Airlines on their social media accounts or through email for assistance.